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Journal of the Korean Academy of Family Medicine 1991;12(2):47-54.
Published online February 1, 1991.
Measurement of patient satisfaction.
Churl Won Lee, Eung Soo Kim, Hong Soo Lee, Hye Ree Lee, Bang Bu Youn, Byung Yoon Yoo, Young Rae Lee
환자의 진료 만족도 조사
윤방부, 이혜리, 이철원, 이홍수, 김응수, 유병연, 이영래
연세대학교의과대학 가정의학교실 건국대학교의학대학 가정의학과 부천제일병원 가정의학과
Abstract
Patient satisfaction is a concept that has been addressed as important for many years. To investigate the patient satisfaction, we utilized the Smith-Falvo Patient-Doctor Interaction Scale analysed validity and reliability and surveryed to 279 consecutive patient-initiated visits from June to July 1990. Also, making use of the reconsidered items, we surveyed the frequency of each item which has positive effect on patient satisfaction and the frequency of each item according to the characteristics of both patients and physicians.

1. Patient satisfaction is scored 55.8%(73%), as mean, and the dispersion is scored from 32(42%) to 76(100%).
2. Patient's sex, age, education, econmoic state, admission history and interview history does not effect patient satisfaction.
3. Patient satisfaction to family physician is higher than that to internal physician as 57.4(71%) and 54.4(71%)(P<0.05), but no difference between hospital and local clinic.
4. In Doctor's professional attitude and manner to patient, patient satisfaction to family physician is higher than that to internal medicine physician as 24.8(77%) and 23.1(72%)(P<0.05), but no difference between hospital and local clinic.
5. In doctor's explanations given to patient, patient satisfaction to family physician is higher than that to internal medicine physician as 11.7(73%), and 10.9(68%)(P<0.05), but no difference between hospital and local clinic.
6. In comparative survey of patient satisfaction about each 19th scale, family physician is highly scored in 'It seems that doctor is interesting about my condition'. and other 9 scales, but no difference between hospital and local clinic.


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